Refund policy
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Return & Refund Policy (Website Text)
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Return and Refund Policy
Welcome to Zenvor Store (zenvorstore.online). Customer satisfaction is our top priority, and we strive to provide you with high-quality men's and women's accessories across Pakistan.
Please read our Return and Refund Policy carefully before placing an order.
1. 7-Day Exchange & Replacement Warranty
We offer a 7-Day Checking and Replacement Warranty for all domestic orders across Pakistan under the following conditions:
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Damaged or Defective Products: The product was delivered broken, damaged, or not functioning properly upon unboxing.
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Incorrect Product Received: The item delivered does not match your order details (wrong color, style, or size).
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Missing Items: Any product or accessory is missing from the parcel.
2. Conditions for Eligible Returns
To qualify for a return or replacement, the item must fulfill the following:
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The claim must be initiated within 7 days of delivery.
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The item must be unused, unworn, and in its original condition.
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The original packaging, boxes, tags, and accessories must be intact.
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Unboxing Proof: A clear photos or video showing the fault/damage at the time of unboxing is required for verification.
3. Non-Returnable Scenarios
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Change of Mind: Once an order is dispatched or delivered in perfect condition, returns or refunds based purely on a "change of mind" are not permitted.
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Items damaged due to customer misuse, improper handling, or unauthorized alteration.
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Sale or clearance items (unless received defective).